If you have had your computer taken to Office Depot for virus removal, you may be entitled to compensation, contact us immediately to protect your rights.
If you have had your computer taken to Office Depot for virus removal, you may be entitled to compensation.
Call 1-800-934-2921 or complete the form on this page for a free consultation.
Our law firm has started investigating claims on behalf of individuals who have taken their computer for service to Office Depot and have paid for virus removal. According to recent news reports, the virus you paid to have removed may not have actually been there. Complete the form on this page to find out if you have a case if you are a victim of this.
News Reports Allege Office Depot Techs Diagnose Nonexistent Malware
Some computer users are able to repair any problem their system could be having, no matter how complex and time-consuming it can be. But there are others who aren’t that knowledgeable in diagnosing and correcting computer-related issues.
Many individuals bring their computers in for service when they believe their systems are infected with a virus of some sort. A recent report may make some people rethink about trusting the big box retailers. According to various media reports, Office Depot’s tech team may have been telling consumers that their PC is infected by a virus when it really wasn’t. They weren’t doing this due to lack of technical competence or experience, but rather due to pressure to meet sales targets mandated by the company, according to the reports.
News reports from Seattle allege that employees are pressured by the company to sell computer protection plans, which resulted in some taking advantage of customers by selling them services they didn’t really need.
KIRO-TV, a CBS affiliate, has conducted an investigation on this practice. They took six computers to different Office Depot locations throughout Washington and Oregon to take advantage of the PC Health Check service offered by the company. In 4 out of 6 cases, Office Depot technicians said that the computers shows “symptoms of malware.” They proceeded to offer a variety of services that would cost up to $200 to repair the systems.
The problem is that all computers examined by Office Depot during the KIRO-TV investigation were brand new and tests done by an independent IT security firm showed no malware, nor any other problems that would require repairs to be made.
The news station has interviewed an Office Depot insider who provided details of the company’s practices. According to the employee, sales states and targets are posted in the break room and can be seen by anyone. This form of pressure has led to some staff members trying to sell repair services to customers whose computers were working perfectly well. Office Depot has responded to the report by saying they’ve launched an investigation into the matter and will take appropriate action to address the allegations.
If you have had your computer taken to Office Depot for virus removal, you may be entitled to compensation. Complete the form on this page or call 1-800-934-2921 to protect your rights.
Had your computer “fixed” at Office Depot? Do you believe Office Depot staff find viruses that weren’t there? Find out if you have a case.
If you have had your computer taken to Office Depot for virus removal, you may be entitled to compensation, complete the form on this page or call 1-800-934-2921 to protect your rights.